Privacy Policy
Havenscape Outdoor, a brand of Superior Image Lawn Care & Maintenance LLC (“Havenscape Outdoor,” “we,” “our,” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit havenscapeoutdoor.com, use our services, or communicate with us, including by text message. By using our website or services, you agree to the practices described in this policy.
Who We Are
We are a landscaping company in Orlando, Florida providing lawn care, landscape maintenance, irrigation, and landscape installation services to residential and commercial clients. We collect and use personal information to respond to your requests, deliver our services, and improve how we serve you. If you have questions about this policy, contact us using the information at the end of this page.
Information We Collect
We collect information you provide to us through our website forms, estimate requests, phone calls, text messages, emails, service agreements, and in-person conversations. This may include your name, email address, phone number, mobile number, property or mailing address, service preferences, payment details, and any photos or documents you share with us. We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, pages visited, and activity on our site, using cookies and similar technologies.
SMS/Text Messaging
If you opt in to receive text messages from Havenscape Outdoor, we use your mobile number to send messages about your estimate, appointments, scheduling updates, service notices, invoices, and customer support. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for help.
We do not share, sell, or rent your mobile phone number or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. This information is shared only with service providers that help us deliver our text messages (such as our phone and messaging platform), who may use it only for that purpose.
How We Share Your Information
We do not sell your personal information. We share information only when needed to provide our services, comply with legal obligations, or protect our legitimate business interests. This may include payment processors, software and communications providers, subcontractors performing work at your property, professional advisors, and government authorities when required by law. These parties may use your information only to perform services for us and are expected to protect it.
How We Store and Protect Your Information
We keep personal information only as long as needed for the purposes described in this policy, or longer if required to meet legal, tax, or accounting obligations or to resolve disputes. We use physical, technical, and administrative safeguards to protect your information. Payment information is processed by secure third-party payment processors in compliance with PCI standards, and we do not store full card numbers. Access to personal information is limited to employees and service providers who need it to do their work. If a data breach occurs, we will notify affected individuals and authorities as required by law.
Use of Cookies
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use the site so we can improve it. We may use analytics tools that collect information about your visit, such as pages viewed and time spent on the site. You can block or delete cookies through your browser settings, though some parts of the website may not function properly if you do.
Your Rights and Choices
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain uses of it. You can opt out of text messages by replying STOP and unsubscribe from marketing emails using the link in any marketing email. To make any other request, contact us using the information below.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.
Third Party Links
Our website may link to third-party websites and services that we do not control. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before sharing information with them.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Havenscape Outdoor
612 Coliseum Street, Orlando, FL 32828
Phone: (321) 382-4523
Email: contact@havenscapeoutdoor.com
Thank you for trusting Havenscape Outdoor with your information.